But I already have monitoring...
More than 60% of IT problems require 10–20 experts for resolution.
80% of the time that is typically required to solve problems is spent isolating them.
Ziff Davis, IT Management Solutions Study, March 2007
42 percent of service disruptions are reported through the help desk.
Only 18 percent are caught by infrastructure monitoring tools.
IDC #209092, Volume 1, October 2007
In current IT infrastructures it takes almost eight hours
to determine the cause of a problem,
but only requires eight minutes to fix the problem
once the cause is determined.”
41 percent of the respondents do not even collect
the right service quality data together for their
IT and business executives, so they do not even attempt to provide these reports at all
Forrester, Managing IT Services From The Outside In, 2008
There’s always finger pointing and the application people are ultimately the
ones responsible. It’s frustrating. Everyone is looking at their own tool and
their own domain.
Director, AppSupport HP Focus Group Study, May 2008
See HP's whitepaper "5 Myths of infrastructure monitoring" for a concise overview of why your current monitoring may not be enough...