Business Service Management,
ensuring true alignment between business expectations and IT provision
From monitoring high value business transactions to visibility of web and mobile customer experiences.
Thanks to Denver BSM, our clients in highly regulated industries, such as Investment Banking, Financial Services and Telecoms, know how to reduce risks of interruption to mission critical business services. Working with the leading technology suppliers of BSM/ APM solutions, our extensive resource pool of dashboard designers, infrastructure managers and PRINCE2 practitioners, will design, build, support and operate your customised BSM solution.
One-Stop Shop for BSM solutions specified and delivered by our experienced BSM/ APM business analysts and technicians for in-house 'business service' monitoring.
Denver combines specific market 'business process' awareness with business critical IT environment knowledge to offer a comprehensive portfolio of 'BSM/ APM Dashboard' solutions, acting as a trusted advisor optimising your dashboard investments whilst driving down costs and helping you plan for support and maintenance at minimum risk.
BSM/APM Dashboards for Managed Service & Outsourced IT environments.
With managed services promising reductions in OPEX and CAPEX of between 20 and 30%, combined with increased flexibility, the benefits of managed services & outsourcing seem clear. DenverBSM consultants help you choose the right SLA monitoring strategy and develop a successful partnership to ensure that you get these benefits is a complex and potentially risky task. Our deep understanding of business critical IT will help you:
- Develop managed service and outsourcing SLA monitoring solutions that optimise the balance between costs, quality of service and flexibility
- Establish an effective governance model to guarantee QoS and realise the full benefits of your managed service
- Use SaaS solutions where appropriate as a reduced cost method for delivering enhanced business critical/ business BSM dashboards
- Provide sophisticated SLA reporting suites to manage any outsourcing agreement