Denver Technology

Support Services

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Make Smarter Investments in Infrastructure Support

A select group of financial institutions get more business value from IT than their competitors - at a far lower cost! Research * has shown this boils down to 'superior IT management with a tight focus on using IT to help improve business performance.'

Denver believe flexibility and experience in running business critical core infrastructures are the keys that allow you to invest in innovation, i.e. 'what you could be doing'. We provide you with the confidence that 'what you do now' is in safe hands - managed in a 'low risk' manner with on-site flexibility, 24/7 coverage and tight financial control.

Support Solutions

Software Support

  • Problem Isolation & Resolution
  • Proactive Patch Notification

Hardware Support

  • Problem Resolution
  • HW FCO Implementation
  • Preventative Maintenance
  • Vendor Call Management
  • Service Guide & Escalation Plan
  • Configuration Reports
  • Topology Reports

Integrated Support

  • Event Management
  • Live Call Transfers
  • Knowledge Database
  • Service Usage Reports
  • Escalation & Problem Management

Availability Solutions

  • Configuration Analysis
  • Risk Analysis
  • Advise & Recommend

Monitoring & Health-check

  • Data Collection through Tools
  • Data Analysis
  • Advise & Recommend

Life-cycle

  • Specification Services
  • TCO Services
  • Smart-source Solutions
  • Migration & Transition
  • Next Generation Audit & Sign-off
  • Support Escalation Planning
 

* The McKinsey Quarterly 'Smart IT Spending' - January 2006